Terms and conditions of sale for consumers

These terms and conditions apply to the sale of goods and services by Kart.no to consumers. By completing a purchase on Kart.no, the buyer accepts these terms and conditions.

The purchase is governed by Norwegian law, including the Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Right of Withdrawal Act and the E-commerce Act, where applicable. These laws provide consumers with mandatory rights and are available at www.lovdata.no.

Nothing in these terms and conditions shall be interpreted as limiting the buyer’s statutory rights. The agreement consists of these terms and conditions, the information provided during the ordering process and any terms specifically agreed between the parties. In the event of a conflict, specifically agreed terms shall take precedence, provided that they do not conflict with mandatory legislation.

1. The parties

The seller is Navigasjonsbutikken Kart.no AS, Nikkelveien 8, 4313 Sandnes, Norway, organisation number 934 572 874, hereinafter referred to as the seller.

The buyer is the consumer placing the order, hereinafter referred to as the buyer.

2. Prices, taxes and import charges

The stated price for goods and services is the amount payable by the buyer at checkout.

For deliveries within Norway, the price includes applicable Norwegian value added tax and other charges unless otherwise stated.

Orders delivered outside Norway are generally shipped under the delivery term Delivered at Place (DAP), unless otherwise stated during the ordering process or agreed in writing. This means that the buyer may be responsible for import VAT, customs duties, customs-clearance fees, carrier handling fees and other charges imposed in the destination country.

Import VAT, customs duties, customs-clearance fees and carrier handling fees are not included in the product price or shipping charge unless this is expressly stated when the order is placed.

The seller will not charge the buyer costs that were not disclosed before the purchase. Charges imposed by customs authorities, tax authorities or the carrier in the destination country are outside the seller’s control and are the buyer’s responsibility unless otherwise expressly agreed.

3. Formation of the agreement

The agreement becomes binding on both parties when the buyer submits the order to the seller.

The agreement is not binding if the online shop or the buyer’s order contains an obvious writing, typing or pricing error and the other party realised, or reasonably should have realised, that an error had occurred.

4. Payment

The seller may charge the buyer for the goods when the order is processed or dispatched.

If the buyer pays by credit card or debit card, the seller may reserve the purchase amount when the order is placed. The card is charged when the order is processed or dispatched.

When payment by invoice is available, the invoice is issued when the goods are dispatched unless otherwise agreed. The payment deadline will be stated on the invoice and will be at least 14 days from receipt.

Buyers under the age of 18 may not purchase goods using deferred invoice payment.

5. Delivery

Delivery has taken place when the buyer, or a representative appointed by the buyer, has taken possession of the goods.

If no delivery time is stated during the ordering process, the seller shall deliver the goods without undue delay and no later than 30 days after the order was placed, unless a longer production or delivery time has been disclosed or agreed.

Nautical charts produced on demand, wall maps, mounts, frames and other customised products are produced after the order has been placed and may be adapted according to the selected size, finish and specifications. Production time may therefore vary depending on the product, the size of the order and current demand.

As a general guideline, many orders are produced within a few business days, but both shorter and longer production times may occur. Shipping time is additional and depends on the selected shipping method and carrier.

6. International deliveries

Unless otherwise expressly stated, international orders are shipped under the delivery term Delivered at Place (DAP).

Delivery estimates for international shipments are indicative and may be affected by customs clearance, local handling, public holidays, delivery to remote areas and other circumstances outside the seller’s control.

The buyer is responsible for complying with local import requirements and for paying any import VAT, customs duties, customs-clearance fees, carrier handling fees or other charges imposed in the destination country.

If an international shipment is delayed because the buyer does not provide information requested by the carrier or customs authorities, or does not pay applicable import charges, the seller is not responsible for the resulting delay.

7. Uncollected, refused or returned parcels

If a parcel is not collected, is refused by the recipient or is returned to the seller because the buyer does not complete customs clearance or pay applicable import charges, the seller may charge a return handling and administration fee.

The fee is NOK 350, including Norwegian VAT where applicable. The fee covers costs associated with return handling and administration. Any reshipment must be agreed separately and may require payment of a new shipping charge.

Actual return shipping charges or other costs charged to the seller by the carrier may also be deducted from any refund where permitted by applicable law and where the buyer was informed of this responsibility before the purchase.

8. Risk for the goods

The risk of loss of or damage to the goods passes to the buyer when the buyer, or a representative appointed by the buyer, has taken physical possession of the goods.

For international deliveries under DAP, the seller arranges transport to the agreed destination, while the buyer is responsible for import clearance and payment of applicable import charges, unless otherwise expressly stated or agreed.

9. Right of withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Norwegian Right of Withdrawal Act.

Kart.no offers a withdrawal period of 60 days for eligible goods. The buyer must notify the seller within 60 days from the day after the withdrawal period begins. The period includes all calendar days. If the final day falls on a Saturday, Sunday or Norwegian public holiday, the deadline is extended to the next business day.

The deadline is met if the buyer sends the notification before the withdrawal period expires. The buyer is responsible for documenting that the right of withdrawal was exercised in time. The notification should therefore be submitted in writing, for example by email.

Exceptions from the right of withdrawal

The right of withdrawal does not apply to goods made to the buyer’s specifications or clearly personalised according to the buyer’s individual choices.

This may include customised maps, maps designed by the buyer, print-on-demand maps, nautical charts, wall maps, mounts and frames produced specifically according to the buyer’s selected size, area, material, finish or other individual specifications.

When the withdrawal period begins

• For the purchase of individual goods, the period begins on the day after the buyer receives the goods.
• For subscriptions or agreements involving regular delivery of identical goods, the period begins on the day after the first delivery is received.
• For purchases consisting of several separate deliveries, the period begins on the day after the final delivery is received.

Returning goods

When exercising the right of withdrawal, the buyer must return the goods without undue delay and no later than 30 days after notifying the seller.

The buyer is responsible for the direct cost of returning the goods unless otherwise agreed, or unless the seller failed to inform the buyer before the purchase that the buyer would be responsible for the return cost.

The buyer may inspect or test the goods to the extent necessary to determine their nature, characteristics and function. If the handling of the goods goes beyond what is necessary and causes a reduction in value, the buyer may be held responsible for that reduction in value.

Refunds

The seller shall refund payments covered by the withdrawal without undue delay and no later than 14 days after receiving the buyer’s notification.

The seller may withhold the refund until the returned goods have been received, or until the buyer has provided documentation showing that the goods have been returned, whichever occurs first.

Unless otherwise agreed, the refund will be made using the same payment method used for the original purchase.

10. Delay and non-delivery

If the seller does not deliver the goods, or delivers them late according to the agreement, and this is not caused by the buyer or circumstances on the buyer’s side, the buyer may exercise the remedies available under applicable consumer legislation.

Depending on the circumstances, the buyer may withhold payment, demand delivery, terminate the agreement and/or claim compensation. Claims should be submitted in writing for evidentiary purposes.

Performance

The buyer may maintain the purchase and require the seller to deliver the goods. The seller may refuse if delivery is impossible or would impose costs or disadvantages that are clearly disproportionate to the buyer’s interest in receiving the goods.

If the obstacle disappears within a reasonable time, the buyer may still require delivery. The buyer may lose this right if the claim is not submitted within a reasonable time.

Termination

If the seller does not deliver at the agreed time, the buyer may request delivery within a reasonable additional period. If the seller does not deliver within that period, the buyer may terminate the agreement.

The buyer may terminate the agreement immediately if the seller refuses to deliver, or if delivery by the agreed date was essential to the agreement and the seller was aware of this.

Compensation

The buyer may claim compensation for losses caused by the delay. This does not apply if the seller demonstrates that the delay was caused by an obstacle outside the seller’s control that could not reasonably have been anticipated, avoided or overcome.

11. Defects and complaints

If the goods have a defect, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered. A complaint made within two months after the defect was discovered is always considered to have been made in time.

The general complaint period is two years after the buyer received the goods. If the goods, or essential parts of them, are intended to last substantially longer than two years, the complaint period is five years.

If the goods have a defect that is not caused by the buyer, the buyer may exercise the remedies available under applicable consumer legislation. Depending on the circumstances, the buyer may withhold payment, request repair or replacement, demand a price reduction, terminate the agreement and/or claim compensation.

Repair or replacement

The buyer may choose between repair and replacement, subject to the limitations provided by applicable law. The seller may refuse the requested remedy if it is impossible or would impose unreasonable costs on the seller.

Repair or replacement shall be completed free of charge, within a reasonable time and without significant inconvenience to the buyer.

Price reduction

If the goods are not repaired or replaced in accordance with applicable law, the buyer may be entitled to an appropriate price reduction.

Termination

If the defect is not remedied, the buyer may terminate the agreement unless the defect is insignificant.

Complaints should be submitted to the seller in writing.

12. The seller’s rights in the event of the buyer’s breach

If the buyer does not pay or fulfil other obligations under the agreement or applicable law, and this is not caused by the seller or circumstances on the seller’s side, the seller may exercise the remedies available under applicable legislation.

Depending on the circumstances, the seller may withhold the goods, demand payment or other performance, terminate the agreement and claim compensation. The seller may also claim late-payment interest, debt-collection costs and reasonable costs associated with uncollected goods where permitted by law.

Performance

The seller may maintain the agreement and require the buyer to pay the purchase price. If the goods have not yet been delivered, the seller may lose this right if the claim is not pursued within a reasonable time.

Termination

The seller may terminate the agreement in the event of a material payment default or other material breach by the buyer. The seller cannot terminate the agreement if the full purchase price has already been paid.

If the seller gives the buyer a reasonable additional period in which to fulfil the obligation and the buyer does not do so, the seller may terminate the agreement.

Late-payment interest and debt-collection costs

If the buyer does not pay in accordance with the agreement, the seller may claim interest under the Norwegian Act relating to Interest on Overdue Payments. Following prior notice, an unpaid claim may be referred for debt collection, and the buyer may be responsible for permitted collection costs.

13. Guarantees

Any guarantee provided by the seller or manufacturer gives the buyer rights in addition to the rights provided by mandatory consumer legislation.

A guarantee does not limit the buyer’s statutory rights relating to defects, complaints, delays or non-delivery.

14. Personal data

The seller processes personal data in order to process orders, deliver goods, provide customer service, handle payments, comply with legal obligations and operate the online shop.

Personal data is processed in accordance with applicable data-protection legislation. Further information is available in our Privacy Policy.

15. Dispute resolution

Complaints should be submitted to the seller within a reasonable time. The parties shall attempt to resolve any dispute amicably.

If the dispute cannot be resolved, the buyer may contact the Norwegian Consumer Council (Forbrukerrådet) for guidance and mediation. The Consumer Council can be reached by telephone at +47 23 40 05 00 or through www.forbrukerradet.no.

Consumers residing in an EU or EEA country may also find information about relevant alternative dispute resolution bodies through the European Commission’s Consumer Redress in the EU service.